Prospects & Challenges of Implementing Knowledge Management System in IT Industry

Syed Mubashir Ali, Asim Iftikhar


Recent past has seen an epidemic growth in the adoption of strategic information systems. In order to be successful, enterprises are putting in huge investments into implementation of information technology (IT) and knowledge management systems (KMS). KMS implementation in an IT industry has been discussed in this paper. Several challenges including multiple information sources, access control, and employee’s mistrust among others are being identified along with their possible solutions. Later foreseen benefits of KMS implementation including quicker problem identification, faster response time, and cost saving among others are being highlighted. The paper concludes with revealing future research possibilities.

Full Text:



Wu, Ing‐Long, and Han‐Chang Lin. "A strategy‐based process for implementing knowledge management: An integrative view and empirical study." Journal of the Association for Information Science and Technology 60, no. 4 (2009): 789-802.

McAdam, Rodney, and Sandra McCreedy. "A critical review of knowledge management models." The learning organization6, no. 3 (1999): 91-101.

López-Nicolás, Carolina, and Ángel L. Meroño-Cerdán. "Strategic knowledge management, innovation and performance." International journal of information management 31.6 (2011): 502-509.

Holsapple, Clyde, ed. Handbook on knowledge management 1: Knowledge matters. Vol. 1. Springer Science & Business Media, 2013.

Rasula, Jelena, Vesna Bosilj Vuksic, and Mojca Indihar Stemberger. "The impact of knowledge management on organisational performance." Economic and Business Review for Central and South-Eastern Europe 14, no. 2 (2012): 147.

Nazari, Eslam, Ayoub Sarafraz, and Somayeh Naser Amini. "The Effect of Key Factors of Knowledge Management Success on improving Customer Relationship Management (Case study: financial and credit institutions of Parsabad)." International Journal of Humanities and Cultural Studies (IJHCS) ISSN 2356-5926 (2016): 915-923.

Baharuddin, Mohammad Fazli, Tengku Adil Tengku Izhar, Ahmad Nadzri Mohamad, and W. M. H. W. Hasnol. "A Framework based Knowledge Management System (KMS) for Dynamic Decision-Making (DDM)." International Journal of Academic Research in Business and Social Sciences 6, no. 4 (2016): 287-294.

Lindner, Frank, and Andreas Wald. "Success factors of knowledge management in temporary organizations." International Journal of project management 29, no. 7 (2011): 877-888.

Koskinen, Kaj U., and Pekka Pihlanto. "Why Knowledge Management in Project-Based Companies?." In Knowledge Management in Project-Based Companies, pp. 1-6. Palgrave Macmillan, London, 2008.

Nonaka, Ikujiro, and Georg Von Krogh. "Perspective—Tacit knowledge and knowledge conversion: Controversy and advancement in organizational knowledge creation theory." Organization science 20, no. 3 (2009): 635-652.

Içten, Elçin, Girish S. Joglekar, Arun Giridhar, and Gintaras V. Reklaitis. "Application of a Knowledge Management System to a Dropwise Additive Manufacturing System for Pharmaceuticals." In Computer Aided Chemical Engineering, vol. 38, pp. 619-624. Elsevier, 2016.

Chalmeta, Ricardo, and Reyes Grangel. "Methodology for the implementation of knowledge management systems." Journal of the American Society for Information Science and Technology 59.5 (2008): 742-755.

McAdam, Rodney. "Knowledge management as a catalyst for innovation within organizations: a qualitative study." Knowledge and process management 7, no. 4 (2000): 233.

Back, Andrea, Georg von Krogh, and Andreas Seufert, eds. Putting knowledge networks into action: Methodology, development, maintenance. Springer Science & Business Media, 2005.

Natek, Srečko, and Moti Zwilling. "Student data mining solution–knowledge management system related to higher education institutions." Expert systems with applications 41, no. 14 (2014): 6400-6407.

Song, Qinbao, Jingjie Ni, and Guangtao Wang. "A fast clustering-based feature subset selection algorithm for high-dimensional data." IEEE transactions on knowledge and data engineering 25, no. 1 (2013): 1-14.

R.Young. (2010). From knowledge to innovation. (Accessed on August 16, 2015)

Lior, Rokach. Data mining with decision trees: theory and applications. Vol. 81. World scientific, 2014.

N. Torres, Edwin, and Sheryl Kline. "From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry." International Journal of Contemporary Hospitality Management 25, no. 5 (2013): 642-659.

Ali, Syed Mubashir. "Challenges and security issues in future IT infrastructure components." International Journal of Computers & Technology 8, no. 2 (2013): 845-847.

Ali, Syed Mubashir. "Challenges and Benefits of Implementing Tablets in Classroom for e-Learning in a K-12 Education Environment–Case Study of a School in United Arab Emirates." Research Inventy: International Journal of Engineering and Science 3, no. 4 (2013).



  • There are currently no refbacks.

Chief Editor

Prof. Dr. Ejaz Ahmed 
College of Computer Science & Information Systems


Prof Dr. S. M. Aqil Burney

Associate Editors

Prof. Dr. Tariq Rahim Soomro
Dr. Muhammad Mansoor Aalam

Publication Coordinator
Konpal Darakshan

Editorial Advisory Board (Internal)

Dr. Syed Irfan Hyder
Dr. Mohammad Irshad Khan
Dr. Shahid Amjad
Dr. Abdul Rauf Farooqui
Dr. Syed Iftikhar Ali
Dr. Tajuddin Islamuddin
Dr. Muhammad Danish Khan
Dr. Imran Majid
Dr. Fatima Riaz
Dr. Zeeshan Shahid
Ms. Seema Ansari

Editorial Advisory Board (International)

Prof. Dr. Mazliham Mohd Su'ud, President, Universiti Kuala Lumpur, Malaysia
Prof. Dr. Ghassan Al-Qaimari, President, Emirates College of Technology, Abu Dhabi, UAE
Prof. Dr. Patrice Boursier, Universite de La Rochelle, La Rochelle, France
Prof. Dr. Mudassir Uddin, Professor, University of Karachi, Pakistan
Dr. Nadeem Doudpota, Associate Professor, Al-Baha University, KSA
Dr. Haithem Abdelrazaq Almefleh, Associate Professor, Yarmouk University, Yarmouk, Jordan
Dr. Saiful Islam Ansari, Assistant Professor, University of Tabuk, Saudi Arabia

Member Editorial Review Board (International – Academia)

Dr. Asadaullah Shah, Professor, International Islamic University, MalaysiaDr. Hasan Wahba, President American College of Dubai, United Arab Emirates (UAE)
Dr. Tahseen Jilani, Assistant Professor, University of Manchester, UKDr. Atif Memon, Associate Professor, The University of Maryland, USA
Dr. Syed Waliullah Shah, University Sains, MalaysiaDr. Inayatullah Shah, International Islamic University, (Kuantam), Malaysia
Dr. Salahttin Kuru, Kemeburgaz University, TurkeyDr. Soon Min, INTI International University, Malaysia
Dr. Shahrulniza Musa, Professor, Malaysian France Institute, Universiti Kuala Lumpur, Bandar Baru Bangi, MalaysiaDr. R. Praveen Sam, Professor, Department of Computer Science and Engineering, G. Pulla Reddy Engineering College, KURNOOL, India
Dr. Manzoor Ahmed Hashmani, Associate Professor, University Technology Petronas, MalaysiaDr. Alveera Mehdi, Professor, Aligarh Muslim University, Aligarh, India

Dr. Sajjad Waheed, Professor, Department of Information and Communication Technology, Mawlana Bhashani Science and Technology University, Tangail 1902, Bangladesh

Dr. Kushairy Bin Abdul Kadir, Associate Professor, British Malaysian Institute, Universiti Kuala Lumpur, Gombak, Malaysia
Dr. Mohammad Hameed Ahmed AlTaei, Assistant Professor, Applied Sciences College, Sohar, OmanDr. Eiad Yafi, Associate Professor, Malaysian Institute of Information Technology Universiti, Malaysia
Dr. Muhammad Azam Sheikh, Assistant Professor, Chalmers University, SwedenDr. Safeeullah Soomro, Postdoc Dean College of Computer Studies, AMA Int. University, Bahrian
Dr. Aymen Adil Belghith, Assistant Professor, University of Sfax, Sfax,TunisiaDr. Radwan Alsadiq Alqirmazi, Assistant Professor, University of Sfax, Sfax,Tunisia
Dr. Mohammad Arif Amin, Assistant Professor, Higher College of Technology, Abu Dhabi Men’s College, Abu Dhabi, United Arab Emirates (UAE)Dr. Ismat Aldmour, Assistant Professor, Al-Baha University, Kingdom of Saudi Arabia (KSA)
Dr. AbdulRahman Ahmed Mohammed Al-Sewari, Senior Lecturer, Universiti Malaysia Pahang, Pahang, MalaysiaDr. Mohammed A. Afifi, Director, Associate of Science in Computer Science, Al Dar University College, Dubai, United Arab Emirates (UAE)
Dr. Youssef Ahmed Masmoudi, Assistant Professor, Saudi Electronic University, Jeddah male Campus, Kingdom of Saudi Arabia (KSA)Dr. Zulfiqar Memon, Assistant Professor, Ajman University of Science & Technology, Ajman, United Arab Emirates (UAE)
Dr. Abdul Basit Samsuddin Banga, Assistant Professor, Saudi Electronic University, Jeddah male Campus, Kingdom of S. Arabia (KSA)Dr. Mohamad Ismail Sulaiman, Senior Lecturer, British Malaysian Institute, Universiti Kuala Lumpur, Gombak, Malaysia
Dr. Syed Faiz Ahmed, Senior Lecturer, British Malaysian Institute, Universiti Kuala Lumpur, Gombak, Malaysia

Dr. Jawad Ali Shah, Senior Lecturer, British Malaysian Institute, Universiti Kuala Lumpur, Gombak, Malaysia

Dr. Sarfraz Nawaz Brohi, Lecturer, Taylor’s Unversity, Lakeside Campus, Malaysia

Dr. Fahad Sikander, Assistant Professor, Saudi Electronic University, Kingdom of Saudi Arabia (KSA)

Member Editorial Review Board (International – Non Academia)

Dr. Abdul Razaque Memon, Director Solution Marketing at Huawei Technology, AustraliaDr. Syed Abbas, Project Director, NetSys Technical Services, Business Bay, Duabi, United Arab Emirates (UAE)
Dr. Muntasser Khater, Educational Senior Consultant, CAN DU e-Business, Dubai, United Arab Emirates (UAE) 

Member Editorial Review Board (National – Academia)

Dr. Madad Ali Shah, Professor and Vice Chancellor, BBS University of Technology & Skill Development, KhairpurDr. B. S. Chaudhry, Professor, Mehran University of Engineering & Technology (MUET), Jamshoro
Dr. Mir Ghulam Hyder Talpur, Professor, University of Sindh, JamshoroDr. Imdad Ismaili, Professor, University of Sindh, Jamshoro
Dr. Syed Asif Ali, Professor, Sindh Maderessah Tul Islam University, KarachiDr. Mukhtiar Ali Unar, Professor, Mehran University of Engineering & Technology (MUET), Jamshoro
Dr. Syed Amir Iqbal, Associate Professor, NED University, KarachiDr. Syed Haider Shah, Associate Professor, Univeristy of Balochistan, Quetta
Dr. Talal Shrafat Rehmani, NUST, KarachiLt. Cdr. Dr. Asif Mansoor, NUST, Karachi
Dr. Faisal Maqbool Zahid, Associate Professor, University of Faisalabad 

Member Editorial Review Board (National – Non Academia)

Dr. Amir Khan, Ministry of Defense, Govt. of Pakistan, KarachiDr. Bahrawar Jan, Pakistan Bureau of Statistics, Islamabad