IMPACT OF CONFLICT MANAGEMENT STYLES ON AFFECTIVE AND COGNITIVE TRUST: MODERATING ROLE OF TRANSFORMATIONAL LEADERSHIP

Muhammad Tahir Masood, Saman Javed

Abstract


The question as to whether conflicts are detrimental andinfluence other organizational variables to a significant extentdepends on how they are handled.This study aims to explore howconflicts are managed in Pakistan’s corporate setup and what impactvarious conflict management styles have on dimensions of trust.Moderating effect of transformational leadership examined whethertransformational leaders play their role in building trust. Data wascollected from ten companies based in Islamabad. Results showedthat integrating, obliging and compromising styles have a significantimpact on affective and cognitive trust. Whereas, dominating andavoiding were found to be having insignificant relationships withboth trust dimensions. Integrating and compromising were the mostpreferred styles adopted by average number of respondents to managetheir interpersonal conflicts at work.Furthermore, transformationalleadership significantly moderates the relationship between conflictmanagement and trust. Recommendations have been included to helpPakistani organizations in identifying present conflict managementproblems

Keywords


Conflict Management Styles, Affective Trust, Cognitive Trust, Pakistan

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References


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DOI: http://dx.doi.org/10.22555/pbr.v17i4.553

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