Impact of Manager's Emotional Intelligence on Subordinate's Work Attitude and Work Outcome

Basheer Ahmad, Muhmmad Shafique

Abstract


In this global era, emotional intelligence tends to be one of the most central ideas to strike the business world in recent years. It is based on the conception that competency of managers to understand their own emotions, and those of the people they work along with, is the key indicator of better business performance and its sustainable growth. This study attempts to empirically examine the effect of emotional intelligence on work attitude and work outcome of subordinates. The study reveals that subordinates working under the managers with high emotional intelligence show favorable work outcome and display positive work attitude.


Keywords


Emotional Intelligence; Subordinates; Work Attitude; Work Outcome

References


Ashkanasy, N. M., Härtel, C. E., & Daus, C. S. (2002). Diversity and emotion: The new frontiers in organizational behavior research. Journal of Management, 28(3), 307-338.

Bass, B., & Avolio, B. (1994). Improving leadership effectiveness through transformational leadership. California, USA7 Sage.

Bono, J. E., Foldes, H. J., Vinson, G., & Muros, J. P. (2007). Workplace emotions: the role of supervision and leadership. Journal of applied Psychology, 92(5), 1357.

Boyatzis, R. E. (2009). Competencies as a behavioral approach to emotional intelligence. Journal of Management Development, 28(9), 749-770.

Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers. Journal of managerial Psychology, 18(8), 788-813.

Day, A. L., & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and individual Differences, 36(6), 1443-1458.

George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human relations, 53(8), 1027-1055.

Gerits, L., Derksen, J. J., & Verbruggen, A. B. (2004). Emotional intelligence and adaptive success of nurses caring for people with mental retardation and severe behavior problems. Journal Information, 42(2).

Goleman, D. (2006). Emotional intelligence: Bantam.

Harms, P. D., & Credé, M. (2010). Emotional intelligence and transformational and transactional leadership: A meta-analysis. Journal of Leadership & Organizational Studies, 17(1), 5-17.

Huber, G. P. (1991). Organizational learning: The contributing processes and the literatures. Organization science, 2(1), 88-115.

Ibarra, H. (1995). Race, opportunity, and diversity of social circles in managerial networks. Academy of management journal, 38(3), 673-703.

James, L. R., & Tetrick, L. E. (1986). Confirmatory analytic tests of three causal models relating job perceptions to job satisfaction. Journal of applied Psychology, 71(1), 77.

Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: an integrative meta-analysis and cascading model. Journal of applied Psychology, 95(1), 54.

Judge, T. A., Piccolo, R. F., & Kosalka, T. (2009). The bright and dark sides of leader traits: A review and theoretical extension of the leader trait paradigm. The Leadership Quarterly, 20(6), 855-875.

Law, K. S., Wong, C.-S., Huang, G.-H., & Li, X. (2008). The effects of emotional intelligence on job performance and life satisfaction for the research and development scientists in China. Asia Pacific Journal of Management, 25(1), 51-69.

Law, K. S., Wong, C.-S., & Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of applied Psychology, 89(3), 483.

Lindebaum, D., & Cartwright, S. (2011). Leadership effectiveness: the costs and benefits of being emotionally intelligent. Leadership & Organization Development Journal, 32(3), 281-290.

Mandell, B., & Pherwani, S. (2003). Relationship between emotional intelligence and transformational leadership style: A gender comparison. Journal of business and psychology, 17(3), 387-404.

Martins, H., & Proença, T. (2012). Minnesota Satisfaction Questionnaire–Psychometric properties and validation in a population of Portuguese hospital workers. FEP Journal–Economics & Management: Working Paper, 471.

Mayer, J. D., Roberts, R. D., & Barsade, S. G. (2008). Human abilities: Emotional intelligence. Annu. Rev. Psychol., 59, 507-536.

Meisler, G. (2013). Empirical exploration of the relationship between emotional intelligence, perceived organizational justice and turnover intentions. Employee Relations, 35(4), 441-455.

O'Boyle, E. H., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta‐analysis. Journal of Organizational Behavior, 32(5), 788-818.

Psychologtoday. (2003). Emotional Intelligence Test - Abridged Retrieved January 31, 2015, from http://psychologytoday.psychtests.com/cgibin/tests/transfer.cgi?partner=pt∂=1&teaser=0&ref=free&ad=0&test=eiq_abridged&AMT=0.00&item=Emotional%20IQ%20Test%20-%20Abridged

Rosete, D., & Ciarrochi, J. (2005). Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness. Leadership & Organization Development Journal, 26(5), 388-399.

Salovey, P., & Mayer, J. (1990). Emotional intelligence. Imagina-tion, Cognition, and Personality, 9, 185-211. Salovey1859Imagination. Cognition, and Personality1990.

Sy, T., Tram, S., & O’hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3), 461-473.

Tiegs, R. B., Tetrick, L. E., & Fried, Y. (1992). Growth need strength and context satisfactions as moderators of the relations of the job characteristics model. Journal of Management, 18(3), 575-593.

Walter, F., Cole, M. S., & Humphrey, R. H. (2011). Emotional intelligence: sine qua non of leadership or folderol? The Academy of Management Perspectives, 25(1), 45-59.

Wilk, S. L., Desmarais, L. B., & Sackett, P. R. (1995). Gravitation to jobs commensurate with ability: Longitudinal and cross-sectional tests. Journal of applied Psychology, 80(1), 79.

Wong, C.-S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274.




DOI: http://dx.doi.org/10.22555/pbr.v20i3.2311

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.