Perceived usefulness of E-government and Computer self- efficacy to improve continuous intention to use E-Government Services

Yasser Arfat, Ch. Abdul Rahman, Muqqadas Rahman, Kashif Mahmood


The study comprehensively tested and analyzed the perceived usefulness of e-Government and computer self-efficacy as parameters to improve continuous intention to use e-Government services. It also quantifies moderation effect of user’s satisfaction with e-government with the help of randomly selected sample of 250 students from upper Punjab. The study contributes in the context of future of e-Government in the perspective of developing country like Pakistan as well as in Information and Communication Technologies (ICT). The results prove that perceived usefulness of e-Government and computer self-efficacy significantly associated with continuous intention to use e-government services. It also established that user’s satisfaction with e-government moderates this relationship in a positive manner. The study is novel because it provides a food of though regarding a moderating model of user’s satisfaction in relationship in the proposed linear relationship. It has wide scope for its application in the context of public administration domain.


e-Government, Perceived usefulness, Computer self-efficacy, Satisfaction, continuous intention

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