DETERMINANTS OF WORKING ENVIRONMENT AND THEIR INFLUENCE ON JOB SATISFACTION: EVIDENCE FROM BANKING SECTOR

Mumtaz Ali Junejo, Muhammad Ashraf, Saifullah Shaikh

Abstract


In today’s competitive market arena, human capital has been considered most significant factor to win the competitive edge. Thus, their attitude while on work has always added value to the organizational productivity. To tackle the competitive forces, most of the organizations have started working on creating satisfied working environment for employees. This study has therefore beenundertaken to explore the influence ofworkplace environment on satisfaction with job, of employees working in selected banks in Karachi. The subjects of interest were 230 bankers engaged in selected commercial banks in Karachi, Pakistan. However,200 duly filled responses were returned and found as useable for further analysis. The data was statistically analyzed through SPSS 20. The multiple linear regression and Pearson correlation were performed to test the hypotheses of this study. The results show that workplace environment effect immensely on satisfaction level of the employees. Most bankers in various banks were satisfied with working environment they had in their respected banks. All the hypotheses for this study were retained owing to significant influence of working environment on level of job satisfaction of bankers.

 


References


Abdulla, J., Djebarni, R., & Mellahi, K. (2011). Determinants of Job Satisfaction in the UAE A Case Study of Dubai police. Personal Review, 40(1),126-146. doi:10.1108/00483481111095555

Ahmed, I., Nawaz, M. M., Iqbal, N., Ali, I., Shaukat, Z., & Usman, A. (2010). Effects of Motivational Factors on Employees Job Satisfaction a Case Study of University of the Punjab, Pakistan. International Journal of Business and Management, 5(3),70-80.

Ashraf, M., Ahmad, N., Shaikh, O. A., Bhatti, S. R., & Soomro, A. H. (2013). The Determinants of Job Satisfaction In Public Service Organization. European Scientific Journal, 9(35),362-377.

Bernal, J., Castel, A., Navarro, M., & Torres, P. (2005). Job satisfaction: emprical evidence of gender differneces. Women in management review, 20(4), 279-288.

Budie, B., Appel-Meulenbroek, R., Kemperman, A., & Weijs-Perree, M. (2018). Employee Satisfaction with the Physical Work Environment: The Importance of a Need Based Approach. International Journal of Strategic Property Management, 23(1), 36–49. doi:10.3846/ijspm.2019.6372

Davis, K., & Nestrom, J. W. (1985). Human Behavior at work: Organizational Behavior (7 ed.). New York: McGraw Hill.

Dawal, M. Z., & Taha, Z. (2006). The Effect of Job and Environmental Factors on Job Satisfaction in Automative Industries. International Journal of Occupational Safety and Ergonomics, 12(3),267–280.

Faraz. (2005, June 30). An overview of the Banking Industry of Pakistan. Retrieved Junw 12, 2014, from scribd: http://www.scribd.com/doc/18676156/Pakistan-Banking-Sector

Gazioglu, S., & Tansel, A. (2002, December 12). Job Satisfaction, Work Environment and Relations with Managers in Britain. ERC Working Papers in Economics 03/04. Ankara, Turkey, South Eastern

Europe: Middle East Technical University.

Heathfield, S. M. (2009, July 17). Play Well With Others: Develop Effective Work Relationships. Retrieved June 12, 2014, from about.com: http://humanresources.about.com/od/workrelationships/a/play_well.htm

Henk, T. (1998). Motivation and satisfaction. In C. D. Wolff, P. J. Drenth, & T. Henk, Handbook of Organizational Psychology: Vol 4 Organizational Psycholog (pp. 253-289). Hove: Psychology Press Ltd, Taylor and Fracis Group.

Herzberg, F. (1966). Work and the Nature of Man. Cleveland: World Publishing.

Herzberg, F., Mausner, B., & Barbara, S. B. (1959). The Motivation to Work (2nd ed.). New York: John Wiley.

Hezberg, f., Mausner, B., & Snyderman, B. (1959). The Motivation to work. Newyork Wiley, 157.

Hoppock, R. (1935). Job Satisfaction. New York: Harpe and Brothers.

Ingram, D. (2014, Feburary 11). Relationship Between Work Environment & Job Satisfaction in an Organization for Employee Turnover. Retrieved June 5, 2014, from Chron: http://smallbusiness.chron.com/

Islam, J. N., Mohajan, H. K., & Datta, R. (2012). A Study on Job Satisfaction and Morale of Commercial Banks in Bangladesh. International Journal of Economics and Research, 3(4), 153-173.

Kaur, R. (2012). The Role of Factors on Job Satisfaction of Employees – An Empirical Study . Journal of Business and Management, 2(4),49-52.

Khuong, M. N., & Tien, B. D. (2013). Factors influencing employee loyalty directly and indirectly through job satisfaction - A study of banking sector in Ho Chi Minh City . International Journal of Current Research and Academic Review, 1(4),81-95.

Leblebici, D. (2012). Impact of Workplace Quality on Employees Productivity: Case study of a Bank in Turkey. Journal of Business, Economics & Finance, 1(1),38-49.

Mallika, N., & Ramesh, D. M. (2010). Job Satisfaction in Banking: A study of Private and Public Sector Banks. International Journal of Management, 1(1),111-129.

McGuire, D., & McLaren, L. (2007). The Impact of Physical Environment on Employee Commitment in Call Centres: The Mediating Role of Employee Well-Being . Presented at the Academy of Human Resource Developement Conference (pp. 1-30). Indiana: Queen Margaret University, Edinburgh.

Mosadegh, R. A., & Yarmohammadian, M. H. (2006). A study of relationship between managers' leadership style and employees' job satisfaction. Leadership in Health Services, 2(19), 11-28. doi:10.1108/13660750610665008

Newshama, G., Brandc, J., Donnelly, C., Veitch, J., Ariesb, M., & Charles, K. (2009). Linking indoor environment conditions to organizational productivity: a field study. Building Research & Information, 37(2), 129-147. doi:10.1080/09613210802710298

Rowden, R. W., & Jr, C. T. (2005). The impact of workplace learning on job satisfaction in small US commercial banks. The Journal of Workplace learning, 17(4), 215-230. doi:10.1108/13665620510597176

Raziq, A., &Maulabakhsh, R. (2015). Impact of working environment on job satisfaction. Procedia Economics and Finance, 23, 717-725.

Saleem, S., Majeed, S., Aziz, T., & Usman, M. (2013). Determinants of Job Satisfaction among Employees of Banking Industry at Bahawalpur. Journal of Emerging Issues in Economics, Finance and Banking, 1(2),150-162.

Savicki, V., & Cooley, E. (1987). The Relationship of Work Environment and Client Contact to Burnout in Mental Health Professionals. Journal of Counseling & Development, 65(5),249-252.

SBP. (2004). Pakistan: Financial Sector Assessment 1990-2000. Karachi: State Bank of Pakistan.

Sledgea, S., Milesb, A. K., & Coppage, S. (2008). What role does culture play? A look at motivation and job satisfaction among hotel workers in Brazil. The International Journal of Human Resource Management, 19(9),1667–1682.

Spector, P. (1997). Advanced Topics in Organization Behavior: Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks: CA:SAGE Publications.

doi:http://dx.doi.org/10.4135/9781452231549

Srivastava, A. K. (2008). Effect of Perceived Work Environment on Employees’ Job Behaviour and Organizational Effectiveness. Journal of the Indian Academy of Applied Psychology, 34(1),47-55.

Stroh, E. (2001). Personnel Motivation. Strategies to Stimlate employees to increase performance, 20(2), 59-74.

Tansel, A., & Gazioglu, S. (2013, March 15). Management-Employee Relations, Firm Size and Job Satisfaction. Discussion Paper No. 7308. Bonn, North Rhine-Westphalia, Germany: The Institute for the Study of Labor.

Thomas, D. C., & Au, K. (2002). The Effect of Cultural Differences on Behavioral Responses to Low Job Satisfaction. Journal of International Business Studies, 33(2),309-326.

Tietjen, M. A., & Myers, R. M. (1998). Motivation and job satisfaction. Management Decision, 36(4),226-231. doi:10.1108/00251749810211027

Vassallo, B. (2014). What Makes Them Still Tick? A Study of Job (Dis) Satisfaction among Long Serving Teachers in Malta. The Online Journal of New Horizons in Education, 4(2), 97-116. Retrieved June 12, 2014, from www.tojned.net

Vroom, V. H. (1964). Work and Motivation. Newyork: John Wiley and Sons Inc.

Wells, M. M. (2000). Office clutter or meaningful personal displays: The role of office personalization in employee and organizational well-being. Journal of Environmental Psychology, 20(3),239-255.

Yadav, R. K., & Dabhade, N. (2014). Work Life Balance and Job Satisfaction among the Working Women of Banking and Education Sector-A Comparative Study. International Letters of Social and Humanistic Sciences, 10(2),181-201.




DOI: http://dx.doi.org/10.22555/ijelcs.v5i1.3266

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 International Journal of Experiential Learning & Case Studies

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.